Terms and Conditions for Man With Van Stratford

These Terms and Conditions set out the basis on which Man With Van Stratford, Stratford man with van, and related moving services are provided to customers. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these terms. These conditions are intended to create a clear understanding of the booking process, payment terms, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to the service.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person or business making the booking. The service may include loading, transport, unloading, collection, and other agreed moving tasks, depending on the job specification. Any additional work outside the agreed scope may be accepted at our discretion and may attract extra charges.

All bookings are subject to availability and to the accuracy of the information provided by the customer. We rely on the details supplied when preparing a quotation or confirming a service. If the information changes, including access conditions, item sizes, parking restrictions, floor levels, or the nature of the goods, we may revise the quote, the vehicle size, staffing levels, or the time required.

1. Booking Process

Bookings for Man With Van Stratford are normally accepted only after we have received sufficient information to assess the job. This may include the collection and delivery addresses, the date and preferred time, the volume and type of items, and any special handling needs. We may also require details about stairs, lifts, long carries, restricted access, or fragile goods. A booking is not confirmed until we have issued acceptance, whether verbally or in writing, and any required deposit or prepayment has been received where applicable.

Customers must ensure that all details supplied are accurate and complete. If the service is booked on behalf of another person, the person placing the booking confirms that they have authority to do so and that they will be responsible for payment unless otherwise agreed in writing. We reserve the right to decline or cancel a booking where the information appears false, incomplete, misleading, or unsafe.

We may provide a quotation based on the information available at the time. Quotations are usually based on estimated time, vehicle use, labour, and any agreed extras. Unless explicitly stated otherwise, quotations remain valid for a limited period and may change if the job description changes before the date of service. The customer should check the booking confirmation carefully and report any errors promptly.

On the day of the job, our team will attend at the agreed time window where possible. Time estimates are not guaranteed unless a fixed time is expressly stated in the booking confirmation. Delays may occur due to traffic, weather, road closures, previous job overruns, or circumstances beyond our reasonable control. We will make reasonable efforts to keep the customer informed of significant delays.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the service on the same day. We may request a deposit or full advance payment for certain bookings, including larger moves, short-notice jobs, or bookings involving third-party costs. Payment methods accepted may vary and may include bank transfer, cash, card payment, or another method agreed in advance. Any bank charges, transfer fees, or currency conversion charges are the customer’s responsibility unless we agree otherwise.

Prices are normally based on the quoted service and may include labour, vehicle use, and standard equipment. Additional charges may apply where the job takes longer than estimated, where extra items are added, where additional trips are needed, or where the customer requests work beyond the original scope. This may also include waiting time, parking charges, congestion or access fees, disposal costs, or charges caused by incorrect booking information. We will always seek to act fairly and to communicate any likely extra cost before it is incurred where reasonably possible.

The customer must ensure that payment is made in full and without deduction, set-off, or withholding unless required by law. If payment is not received when due, we may charge reasonable recovery costs, interest where permitted by law, and any administrative expenses arising from late payment. We may also suspend future bookings until outstanding amounts are settled.

3. Cancellations, Rescheduling, and Waiting Time

Customers may request to cancel or reschedule a booking, but notice must be given as early as possible. For Man With Van Stratford services, cancellation terms may vary depending on the size of the job, the amount of notice provided, and whether preparatory work has already been carried out. Where a deposit has been paid, some or all of it may be retained to cover administration, reserved vehicle time, or other reasonable losses caused by the cancellation.

If the customer cancels at short notice or fails to be present at the agreed time and location, we may charge a cancellation fee or minimum call-out fee, especially where the vehicle and team have already been dispatched. If the customer is delayed and the crew must wait, reasonable waiting charges may apply. If the delay becomes excessive, we may treat the booking as cancelled by the customer.

We may also need to cancel or reschedule the service due to circumstances beyond our control, including severe weather, unsafe access, vehicle breakdown, staff illness, or legal restrictions. In such cases we will try to offer an alternative time. Where we cancel and the customer has not caused the issue, any prepayment for the cancelled element will normally be refunded, subject to any unavoidable third-party costs already incurred on the customer’s behalf.

The customer may request changes to the booking, but any variation is subject to availability and may affect the price. A change in date, time, route, property access, volume, or item type may require a revised quotation. We are not obliged to accept changes that would make the job unsafe, impractical, unlawful, or materially different from the original agreement.

4. Liability and Customer Responsibilities

We will take reasonable care when carrying out van and man services in Stratford, but our liability is limited to the extent permitted by law. We are not responsible for losses arising from inaccurate customer information, inadequate packing, hidden defects, or items not suitable for transport. The customer remains responsible for ensuring that all goods are properly packed, protected, and ready for safe movement unless packing has been expressly included in the booking.

The customer must make sure that items to be moved are owned by them or that they have permission from the owner to arrange the service. The customer must not ask us to move prohibited, dangerous, illegal, or contaminated items. If we discover such items, we may refuse to handle them and may end the job immediately if necessary for safety or legal compliance. The customer will be responsible for any losses, fines, claims, or costs arising from a breach of this obligation.

While we will use reasonable care, we are not liable for normal wear and tear, minor cosmetic marks, pre-existing damage, or damage caused by defective packaging, unsuitable lifting points, unstable furniture, or items that are too heavy or fragile for their condition. We are not liable for indirect or consequential loss, including loss of earnings, missed deadlines, or business interruption, except where such liability cannot lawfully be excluded.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed. The customer should keep damaged goods, packaging, and any relevant evidence available for inspection. We may require photographs, proof of value, or other supporting information. Our total liability for a claim, where established, may be limited to the amount paid for the specific service concerned, except where a different limit is required by law.

5. Access, Safety, and Conduct

The customer must provide safe, lawful, and reasonable access to the collection and delivery locations. This includes arranging parking where needed, securing any permissions required for access, and ensuring that pathways, stairways, and entrances are clear enough for the service to be completed safely. If access problems prevent us from completing the job or require extra labour, we may charge accordingly.

Our team may refuse to carry out any task that is unsafe, unlawful, or likely to cause damage. This includes lifting items that are excessively heavy for one person where no safe support is available, entering unstable properties, or handling goods in conditions that present a risk. We may also stop work if the customer, occupants, or third parties behave aggressively, obstructively, or in a way that creates risk.

Customers must disclose any special handling requirements before the service begins, including fragile contents, aquariums, pianos, appliances requiring disconnection, or items that need specialist handling. If special equipment or additional labour is required and has not been arranged in advance, the job may be delayed, adjusted, or declined. We are not responsible for delays or damage caused by the customer’s failure to give complete information.

We may use subcontractors or additional personnel where needed to perform the service efficiently or safely. Any subcontractor will be expected to follow standards consistent with these terms. However, unless otherwise stated in writing, our contractual responsibility remains limited to the service agreed with the customer and subject to the same limitations and exclusions.

6. Waste, Disposal, and Regulatory Compliance

If the service includes removal of unwanted items, the customer must clearly identify what is to be taken away and what is to be retained. Waste handling is governed by applicable UK waste regulations, and we will not accept responsibility for disposing of items unlawfully or without sufficient information. The customer must not leave hazardous, electrical, chemical, clinical, or restricted waste among general items unless this has been expressly agreed and lawful arrangements have been made.

Where waste collection or disposal is included, the customer confirms that they have the right to dispose of the items and that the waste is correctly described. We may refuse any item that appears contaminated, unsafe, or subject to special rules. If items are discovered after collection to be prohibited, hazardous, or not properly declared, the customer remains responsible for any associated costs, charges, or penalties.

We may use licensed disposal routes, transfer stations, recycling facilities, or other lawful methods as appropriate. The customer agrees not to request disposal in a way that would breach environmental, transport, or local authority requirements. If documentation is required for regulated waste, the customer must provide accurate information and cooperate with any reasonable compliance process. We reserve the right to suspend waste-related work if legal compliance cannot be assured.

7. Force Majeure and Service Interruptions

We are not liable for failure or delay in performance caused by events outside our reasonable control. Such events may include extreme weather, road traffic incidents, fire, flooding, civil disturbance, strikes, utility failures, acts of government, or widespread disruption affecting vehicles, access, or labour availability. In these circumstances we will seek to minimise inconvenience and may rearrange the service where feasible.

If a force majeure event makes it impossible to complete the service on the booked date, the parties should cooperate in good faith to find a new date or practical solution. Any refund or charge adjustment will take account of the work already performed and any third-party costs that cannot be recovered.

8. General Legal Terms

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver of any breach will be treated as a waiver of any later breach. Any variation to these terms must be agreed by us in writing, unless mandatory law requires otherwise. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties in relation to the service.

Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. The customer acknowledges that moving services involve inherent risks, and that reasonable care, clear communication, and accurate booking information are essential to a successful outcome.

These Terms and Conditions are intended to be read alongside any service-specific agreement or quotation provided for Man With Van Stratford. In the event of inconsistency, any expressly agreed written variation relating to a particular booking will take priority over these general terms, but only to the extent of that specific inconsistency.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The parties agree that these terms are to be interpreted in accordance with UK law and any mandatory consumer protection legislation that applies.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for the service. This agreement helps ensure that each man with van in Stratford booking is carried out fairly, safely, and with clear expectations for both parties.

The customer should retain a copy of these terms for their records. If there is any uncertainty about a booking detail, the written confirmation and quotation should be reviewed before the service date, so that the agreed arrangement can be delivered smoothly and in line with these conditions.